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Bogus callers

The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details.  Some bogus callers have asked questions about medical conditions and current medication.

If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.

If you are requesting results of tests, please avoid calling the surgery between test12.jpg8.30am and 9.30am. 

Please advise the receptionist which test you are enquiring about and the name of the doctor or nurse who requested them. If authorised by a doctor, the Reception staff will be able to give you your results, or pass a message to you from the doctor.

If the doctor needs to arrange further follow-up from a test result, the Reception staff may contact you by telephone to arrange an appointment or a convenient time for the doctor to speak to you.

Test results are not given out on a Wednesday afternoon when the surgery is closed.

If you have queries about hospital appointments, waiting times, or hospital arranged tests, please contact the hospital directly.

To contact the Practice Nurse, District Nurses, Health Visitors or Community Midwives, please phone the surgery. The Reception staff will pass a message to the relevant health professional.

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