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GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment. Find out more

Bogus callers

The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details.  Some bogus callers have asked questions about medical conditions and current medication.

If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.

Making an Appointment

You can book appointments by telephone, on-line or in person.

To make an appointment by telephone you should call the main reception number (028 9260 3090) between 8.30am and 6.00pm.

On-line appointments can be booked through our Practice website. You will receive unique personalised access codes on request from Reception.

When making an appointment, you can express a preference for a particular doctor. If your specified doctor is fully booked or unavailable due to absence, this will be explained to you and you will be offered an appointment with one of the other doctors.  All routine appointments are for 10 minutes only and for the named patient only.  You may be asked to make a further appointment if you have more than one problem to discuss.

Urgent appointments are available every day and should be requested as soon as possible after 8.30am (not available for on-line booking). This will be with the first available doctor and may not be with the doctor of your choice.  These appointments are for 5 minutes only.  The receptionist will ask the nature of the problem as this will help the doctor to prioritise the most sick patients first.  This is optional and we understand if you would rather not provide this information when you call.

Online Service

The Practice operates a secure online system which allows you to book and cancel appointments and request repeat prescriptions. To register for this service please, attend the Practice in person.  Our Reception team will register you for this service and provide you with access details.  The online services are accessible via the Practice website.

Appointments needing longer than 10 minutes such as minor surgical procedures or medicals are not appropriate to book online and should be booked by telephone.

Self Check-In Service

To avoid queuing to say you are attending a booked appointment, you can use the Self Check-In located at Reception.  This is a quick and easy way to let us know you have arrived.

Interpreter Services

Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment. Requests for these services should be made through Reception at the time of booking your appointment.

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