Welcome to Dr Ruddell & Partners, Lisburn Health Centre
With this website we are aiming to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms, change the contact details we hold for you and much more.
There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments.
We are always looking to improve our services so leave some feedback on our contact page.
We are aware that many people are interested in the COVID-19 vaccination and want to assure you that we are working through a priority list set by the Department of Health. Please do not contact your GP about getting the vaccine. We will contact patients in order of priority.
During the Covid-19 pandemic we continue to provide general medical services. However, we cannot offer advanced booking for routine appointments. All face-to-face appointments are booked after telephone triage with a GP.
We now provide a daily telephone triage service with routine calls logged between 8.30am and 12.00pm, urgent calls thereafter. If appropriate, you may receive a call back from a GP or be given other relevant advice.
The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.
We are constantly updating and streamlining our systems in response to a rapidly evolving situation. We can forward sick lines to your mobile phone and arrange video consultations where necessary.
Patients attending surgery
To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of Reception, a nurse of a GP.
If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.
You will be asked to wash your hands in warm, soapy water before entering the waiting area.
If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.
Coronavirus - Face Coverings
Since 10 August 2020 the use of face coverings in certain indoor settings, such as shops or shopping centres, has been mandatory.
We ask that you wear a face mask or covering for your appointment with a GP, the Practice Nurse or the Treatment Room.
Information on NI Direct states that 'There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering. If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt'.
Further details are available at https://www.nidirect.gov.uk/articles/coronavirus-covid-19-face-coverings
Covid-19 Vaccine Verification
We have been advised that the Department of Health is working on a solution to enable proof of vaccination to the agreed standard for international travel.
Please note that neither GPs nor other Health Care organisations are able to issue letters to the agreed standard for travel purposes.
How to find your health and care number
The Health & Social Care Board has provided links to a patient video across social media platforms showing how to find your health and care number:
Please do not collect prescriptions at Reception. During the current Coronavirus pandemic, all prescriptions should go to a nominated chemist.
If you need a repeat prescription, please use our 24 hour repeat prescribing line (028 9260 4341) and ensure you provide the name of your preferred chemist along with your name, date of birth, telephone number and medication you wish to order.
Stay at home guidance
For stay at home guidance for people with confirmed or possible coronavirus infection please click on the link below:
To keep up to date with the latest Public Health Agency advice please click the link below:
Information for Parents & Carers
This leaflet advises what you should do if your child or anyone you live with has any symptoms of Covid-19.
This poster presents the PRINCIPLE trial which aims to find treatments that reduce hospital admission and prove symptoms for people with COVID-19.
To find out more and see if you are eligible to join the trial, please visit https://secure.phc.ox.ac.uk/ni or telephone freephone 0800 138 0800 to the study team.
NI Your NHS needs you vaccine research registry
People in Northern Ireland can join the Covid-19 vaccine research registry. Further information is available on PHA website
Do I need to keep my child off school?
This poster outlines different conditions and how long/if you should keep your child off school.
Employee's Statement of Sickness
If you are an employee and have been off sick for 4 days or more in a row and need to claim Statutory Sick Pay from your employer use form SC2 at the link below:
General Data Protection Regulations (GDPR)
Our Privacy Notice explains why our Practice collects information about you, how we keep it safe and confidential and how that information may be used.
Our Privacy Notice can been seen here.
The Health Centre is located opposite a large public car park which operates and pay and display system. Car parking spaces for those registered disabled are available on this site.
There are a limited number of disabled car parking spaces available on the health centre site and the building itself has been adapted to accommodate disabled patients.
GETTING THE MOST FROM YOUR HEALTH SERVICE
This leaflet explains how best to use general practice services.
(Site updated 09/06/2021)