Making an Appointment

We provide a daily telephone triage service with routine calls logged from 8.30am with a limited number of available slots each day.  Urgent calls will be allocated to the doctor on call that day and not a specific GP.

We are constantly updating and streamlining our systems in response to a rapidly evolving situation.  We can forward sick lines to your mobile phone.

The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.  This may be a telephone call from our Practice Pharmacist or Practice Nurse.  

We would like to remind you that we have a zero tolerance policy regarding any abusive or threatening behaviour towards our staff.

 The receptionists are not being nosey - they are trained to help you. Learn More

Interpreter Services

Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment. Requests for these services should be made through Reception at the time of booking your appointment.

Home Visits

Home visits requests are for housebound patients only and must be received by the Practice before 10.00am.  Please provide a telephone number that the doctor can contact you on and the reason for the visit.  A GP may phone prior to the visit to obtain more details.

Please be advised that difficulties with transport or childcare arrangements are not valid reasons for requesting home visits.

Please try to attend the surgery if at all possible, as this enables us to carry out necessary investigations when required.

Nursing services are provided in Treatment Room 3 on Level 3.  For specific opening times and access arrangements, please contact Reception.

Improved Access

The Practice offers access to the doctors or Practice Nurse within two working days. 

We provide a daily telephone triage service with routine calls logged from 8.30am with a limited number of available slots each day.  Urgent calls will be allocated to the doctor on call that day and not a specific GP.