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Welcome to Dr Ruddell & Partners, Lisburn Health Centre 

With this website we are aiming to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms and much more.

There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments.

We are always looking to improve our services so leave some feedback on our contact page.

Message to Patients

Thank you everyone for your patience and understanding when phoning the Practice. We realise that sometimes the phone lines can be busy and that it can take a while or several calls to get through. The number of calls which we receive and deal with each day has increased significantly as we emerge from Covid.

Our team of receptionists are working very hard and we are all doing our best to deal with your concerns.

Our receptionists are trained to ask you about the nature of your problem when you phone – this is to allow us to identify the most urgent, perhaps life-threatening so that these can be dealt with as quickly as possible.

We are installing a new phone system soon which will help resolve some telephone difficulties. In the meantime, please continue to work with us and thank you again for your patience.

We would like to remind everyone that we have a zero tolerance policy regarding any threatening or abusive behaviour towards our staff.

Practice Closures

Please note that due to significant staff shortages we will be closed until further notice as follows:

  • 1-6pm on Wednesday afternoon
  • The phone line in Reception will be closed between 1.00pm and 2.00pm on Monday, Tuesday, Thursday and Friday. The phone line to Reception will reopen at 2.00pm.

If you have an urgent medical problem during these times please phone 07933711822.   Thank you for your patience and understanding.

Bank Holiday Closures

We will also be closed for the following bank holidays this summer:

Monday 29 August 2022

If you have an urgent medical problem during this period please phone Lagandoc, the Out of Hours Service, on 028 9260 2204.

Please ensure all repeat prescriptions are ordered and dispensed by your chemist in good time to avoid running out whilst we are closed.

GP Services

We provide a daily telephone triage service with routine calls logged from 8.30am with a limited number of available slots each day.  Urgent calls will be allocated to the doctor on call that day and not a specific GP.

The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.  This may be a telephone call from our Practice Pharmacist or Practice Nurse.  

We are constantly updating and streamlining our systems in response to a rapidly evolving situation.  We can forward sick lines to your mobile phone. 

Patients attending surgery

To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of Reception, a nurse of a GP.

If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.

If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.

Coronavirus - Face Coverings

face covering

We ask that you wear a face mask or covering for your appointment with a GP, the Practice Nurse or the Treatment Room. 

Please remember there may be other patients in the waiting area with medical conditions that make them especially vulnerable.

Prescriptions

All repeat prescriptions will automatically go to your nominated chemist.  For any urgent on-the-day prescriptions the GP may organise collection at the surgery.

You are able to order your repeat prescriptions via our 24 hour repeat prescribing line (028 9260 4341) or online via Patient Access to which you will need special codes - please speak to a member of our Reception team for details.

Repeat prescriptions will  be ready from your allocated chemist 3 clear working days from when you order. 

Stay at home guidance

For stay at home guidance for people with confirmed or possible coronavirus infection please click on the link below:

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

To keep up to date with the latest Public Health Agency advice please click the link below:

https://www.publichealth.hscni.net/covid-19-coronavirus

 

(Site updated 26/07/2022)

Contact Details

Dr Ruddell & Partners

Contact Telephone

028 9260 3090
028 9260 2204
028 9260 4341