Welcome to Dr Ruddell & Partners, Lisburn Health Centre
With this website we are aiming to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms, change the contact details we hold for you and much more.
There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments.
We are always looking to improve our services so leave some feedback on our contact page.
Message to Patients
Thank you everyone for your patience and understanding when phoning the Practice. We realise that sometimes the phone lines can be busy and that it can take a while or several calls to get through. The number of calls which we receive and deal with each day has increased significantly as we emerge from Covid.
Our team of receptionists are working very hard and we are all doing our best to deal with your concerns.
Our receptionists are trained to ask you about the nature of your problem when you phone – this is to allow us to identify the most urgent, perhaps life-threatening so that these can be dealt with as quickly as possible.
We are installing a new phone system soon which will help resolve some telephone difficulties. In the meantime, please continue to work with us and thank you again for your patience.
We would like to remind everyone that we have a zero tolerance policy regarding any threatening or abusive behaviour towards our staff.
Please note that due to significant staff shortages we will be closed until further notice as follows:
- 1-6pm on Wednesday afternoon
- The phone line in Reception will be closed between 1.00pm and 2.00pm on Monday, Tuesday, Thursday and Friday. The phone line to Reception will reopen at 2.00pm.
If you have an urgent medical problem during these times please phone 07933711822. Thank you for your patience and understanding.
Bank Holiday Closures
We will also be closed for the following bank holidays this summer:
Tuesday, 12 July 2022
Monday 29 August 2022
If you have an urgent medical problem during this period please phone Lagandoc, the Out of Hours Service, on 028 9260 2204.
Please ensure all repeat prescriptions are ordered and dispensed by your chemist in good time to avoid running out whilst we are closed.
Coronavirus Vaccine Update
The Covid-19 spring booster vaccine is now available and is being rolled out for patients aged 75 and over. Patients in this eligible group will be invited by letter for the vaccination.
The venue for the Covid-19 vaccinations is Lisburn Free Presbyterian Church Hall, 1 Windermere Road, Lisburn BT28 12GY.
During the Covid-19 pandemic we continue to provide general medical services. However, we cannot offer advanced booking for routine appointments. All face-to-face appointments are booked after telephone triage with a GP.
We provide a daily telephone triage service with routine calls logged from 8.30am with a limited number of available slots each day. Urgent calls will be allocated to the doctor on call that day and not a specific GP.
The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them. This may be a telephone call from our Practice Pharmacist or Practice Nurse.
We are constantly updating and streamlining our systems in response to a rapidly evolving situation. We can forward sick lines to your mobile phone and arrange video consultations where necessary.
Patients attending surgery
To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of Reception, a nurse of a GP.
If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.
If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.
Coronavirus - Face Coverings
Since 10 August 2020 the use of face coverings in certain indoor settings, such as shops or shopping centres, has been mandatory.
We ask that you wear a face mask or covering for your appointment with a GP, the Practice Nurse or the Treatment Room.
Information on NI Direct states that 'There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering. If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt'.
Further details are available at https://www.nidirect.gov.uk/articles/coronavirus-covid-19-face-coverings
Information regarding Covid-19 vaccine doses, boosters and interval between doses is available at:
A guide to COVID-19 vaccine doses, boosters and interval between doses | HSC Public Health Agency (hscni.net)
How to find your health and care number
The Health & Social Care Board has provided links to a patient video across social media platforms showing how to find your health and care number:
Please do not collect prescriptions at Reception. During the current Coronavirus pandemic, all prescriptions should go to a nominated chemist.
If you need a repeat prescription, please use our 24 hour repeat prescribing line (028 9260 4341) and ensure you provide the name of your preferred chemist along with your name, date of birth, telephone number and medication you wish to order.
Stay at home guidance
For stay at home guidance for people with confirmed or possible coronavirus infection please click on the link below:
To keep up to date with the latest Public Health Agency advice please click the link below:
Information for Parents & Carers
This leaflet advises what you should do if your child or anyone you live with has any symptoms of Covid-19.
This poster presents the PRINCIPLE trial which aims to find treatments that reduce hospital admission and prove symptoms for people with COVID-19.
To find out more and see if you are eligible to join the trial, please visit https://secure.phc.ox.ac.uk/ni or telephone freephone 0800 138 0800 to the study team.
NI Your NHS needs you vaccine research registry
People in Northern Ireland can join the Covid-19 vaccine research registry. Further information is available on PHA website
Do I need to keep my child off school?
This poster outlines different conditions and how long/if you should keep your child off school.
Employee's Statement of Sickness
If you are an employee and have been off sick for 4 days or more in a row and need to claim Statutory Sick Pay from your employer use form SC2 at the link below:
General Data Protection Regulations (GDPR)
Our Privacy Notice explains why our Practice collects information about you, how we keep it safe and confidential and how that information may be used.
Our Privacy Notice can been seen here.
The Health Centre is located opposite a large public car park which operates and pay and display system. Car parking spaces for those registered disabled are available on this site.
There are a limited number of disabled car parking spaces available on the health centre site and the building itself has been adapted to accommodate disabled patients.
GETTING THE MOST FROM YOUR HEALTH SERVICE
This leaflet explains how best to use general practice services.
(Site updated 22/06/2022)